Google Business Reviews Management Platform
Overview
A platform that helps classify sentiment, suggest replies, detect problems, and compare branch performance.
Business Context
A large volume of reviews, manual replies, and difficulty comparing branches.
The Problem
Many reviews, manual replies, and difficulty seeing branch performance in one place.
Objective
Classify sentiment automatically, suggest replies, prioritize, and compare branch performance.
My Role
- App development
- UI
- System logic
- Analytics
- AI
- Interactive presentation experience
The Solution
A platform powered by AI and analytics to organize reviews, suggest replies, and prioritize.
Implementation
I built the app from scratch: the UI, system logic, analytics, and AI, with an interactive presentation experience.
Technology
- AI
- Analytics
- Sentiment classification
Results
- Sentiment classificationAutomatic analysis of every review
- Reply suggestionsSuitable replies ready for review
- PrioritizationAlerts for what deserves attention most
- 4.3 / 5Average rating in the demo data
Business Impact
Key result
Qualitative impactAI-powered review analysis
Sentiment classification, reply suggestions, and branch comparison
Live Demo
Lessons & Insights
- A fast response grounded in understanding the problem beats random manual replies.
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