CASE 6Demo Proof of Concept

Google Business Reviews Management Platform (Demo)

A demo platform classifying customer sentiment, suggesting intelligent replies, identifying recurring issues, and benchmarking branch ratings

Notice: Data shown in this project is mock/demo data and serves purely as a proof of concept
Live Interactive Demo Workspace
/demos/google-reviews-platform/index.html

Fully interactive preview — try the controls inside as they are

Results & Operational Metrics

Sentiment AnalysisAutomated Feedback Sorting
Smart DraftsContext-Aware Suggested Replies
Multi-BranchUnified Satisfaction Benchmarking
Business Challenge

High volume of customer reviews with tedious manual replies and lack of standardized branch satisfaction tracking

Objectives

Automate sentiment analysis, suggest context-aware draft replies, prioritize negative signals, and benchmark branch performance

My Role

Application development, UI design, business logic, analytics, AI sentiment classification, and interactive demo setup

Implementation

NLP sentiment categorization, smart auto-reply templates for human review, and multi-location performance benchmarking

Tools & Technologies

AI Sentiment Analysis, Analytics Engine, Branch Benchmarks

Business Impact

Faster issue mitigation powered by sentiment insights. (Demo proof of concept; not counted in production achievements)