Case Studies & Operational Systems

Case Studies in E-commerce Operations

Internal tools and systems engineered to eliminate operational bottlenecks: saving manual hours, recovering lost revenues, and safeguarding transactions

CASE 1Production Verified

Inventory, Product & Pricing Management System

A platform that automatically reconciles product data between the online store and accounting system, processing Excel files locally and calculating true profitability

Challenge: Thousands of products piled up between the store and accounting system; inventory counting and reconciliation were manual steps taking 5 full days, with difficulty determining actual margins

Top Result:

Reconciled & Counted1,200+ Products

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CASE 2Production Verified

Installment & Settlement Calculator

An application calculating fees, VAT, and final payouts according to diverse BNPL provider formulas, reverse-calculating base prices

Challenge: Varying formulas across installment providers made manual calculations error-prone, with results differing from one calculation to another

Top Result:

Base Price from Sale ValueReverse Calc

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CASE 3Production Verified

Used-Device Purchase Management System

A streamlined system documenting pre-owned device trade-ins and automatically dispatching customer verification via WhatsApp

Challenge: Purchasing devices without centralized, traceable documentation risked customer disputes and inventory discrepancies

Top Result:

Electronic Documentation100%

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CASE 4Production Verified

Customer Data Platform (Customer 360)

A unified customer data platform aggregating orders and profiles automatically, integrated directly with Salla

Challenge: Customer data was fragmented across multiple store channels, preventing cohesive customer service and marketing

Top Result:

Unified Customer 360 ProfileSingle View

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CASE 5Production Verified

QR Product Platform & Analytics

A smart bridge converting physical on-shelf products into digital interactive touchpoints (Product → QR → Customer)

Challenge: Shoppers needed instant technical specs in-store, while management had zero visibility into which physical items attracted interest

Top Result:

Instant Mobile Product LandingInteractive

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CASE 6Demo

Google Business Reviews Management Platform (Demo)

A demo platform classifying customer sentiment, suggesting intelligent replies, identifying recurring issues, and benchmarking branch ratings

Challenge: High volume of customer reviews with tedious manual replies and lack of standardized branch satisfaction tracking

Top Result:

Automated Feedback SortingSentiment Analysis

Notice: Data shown is mock/demo data and serves as proof of concept

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Additional Works

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